Difficult conversations are necessaryat least if you want people to correct mistakes, learn and grow. In addition to working with leaders, lynne works with boards of directors to. Find the courage to have these difficult conversations. The busy leaders handbook audiobook by quint studer. As studer group s partner relations manager debs role is varied and she performs many important functions that ensure we can successfully deliver services to our partners and clients. It works as well in your personal life as it does your work life. A culture of high performance is the perfect companion to studer s bestselling classic hardwiring excellence. While difficult conversations may not have the intrinsic appeal of the harvard negotiation projects previous bestseller, getting to yes, this book is a cogent resource for those who see the. View cara dakes profile on linkedin, the worlds largest professional community. Crucial conversations coaching and taking corrective action jon albrecht, r.
Get thee to france where, it now turns out, the french tourism board is trying to convince parisians. Learn 3 conversation models to confidently and effectively navigate difficult. Use desk for difficult conversations studer education. Quint studer s new book helps you hardwire the skills you need to perform at a higher levelcontinuously. I hope you enjoy the conversation as much as i did. Easy to replicate examples and straightforward advice take the reader on an enjoyable journey toward building confidence to proactively build skill that turns difficult into doable. Take time to prepare for these conversations as they are difficult and require practice. Authored by members of the harvard negotiation project which sounds awfully prestigious, the book is lucid and accessible. This book provides nurse leaders with a solid foundation for success. If hiring is there anyone you know who might be a valuable addition to our team.
We are desperate for real people and real difficult situations not what this book says are difficult conversations. Our speakers are culture and performance specialists with extensive hands on industry experience. How do you take your organization to the next level. In her post on the studer group s insights blog, cunningham recommends keeping this phrase in mind. It is written on the premise that when you are stuck in any situationwhether its at home or workthere is a crucial conversation keeping you from accomplishing the desired results. Three models for your leadership toolkit by lynne cunningham, mpa, fache. Review of difficult conversations by douglas stone, bruce. First, lets look at why its so important to have these conversations. The art and science of nurse leadership helps fill in the knowledge gaps for the courageous and dedicated men and women who take on one of the most complex jobs in healthcare. Publishers weekly the central insights of difficult conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is. The better the relationships, the better the company. Then when studer group was sold to huron, i basically resigned from there. Since 2006, craig deao has made an impact at the studer group as a member of the senior executive team. She goes on to explain that, so often, we enter tough conversations wanting to prove our point or simply be right compete, which affects our tone and demeanor, and how what were saying is received.
Surprisingly, despite what appear to be infinite variations, all difficult conversations share a common structure. Jul 27, 2018 lynne is the author of several books and many journal articles on topics including taking conversations from difficult to doable, the impact of patient satisfaction on malpractice exposure. Lynne cunningham professional healthcare speaker studer group. Have you ever launched into a difficult conversation unprepared, only to have the interaction spiral out of control. The key is to learn about the models, practice them, and pick the appropriate model for the situation. Do not let difficult conversations wreck your efforts to attract and retain great employees. A textbook with passion, hardwiring excellence offers a road map and practical howto guide for creating and sustaining a culture of service and operational. Conducting highmiddlelow performer conversations bob murphy, r. But before we get to that, lets look at what jack and michaels conversation can teach us about how difficult conversations work.
Download it once and read it on your kindle device, pc, phones or tablets. May 19, 2016 cunningham, who is a coach for studer group, built her book around the firms three models for conducting difficult conversations. Most leaders answer yes to at least one, if not all, of these questions. Cara dake coach and account leader, federal healthcare. Studer group, a huron solution, is an outcomesbased firm that partners with healthcare. Studer group, a huron solution medical company pensacola. A culture of high performance audiobook by quint studer. He has a gift for helping struggling companies implement and hardwire brilliantly simple fixes that solve larger problems in a selfperpetuating, almost organic way. The book describes the process our school district uses to transform our culture as we. Skip your low performers when starting performance appraisals. Quint studer s new book is the study guide they need. How to discuss what matters most book online at best prices in india on. Written by lynne cunningham, mpa, fache, this book explains why we shy away from these critical conversations and provides the tools and tactics to navigate them.
Lynne cunningham author, romy northlinger narrator, westvoice audioworks publisher. This is a very helpful book for everyone as it is highlighted in the book, we all lead difficult conversations. The but diminishes the compliment with which the sentence started. I listened to the great employee handbook by quint studer founder of studer group it is a mustread for anyone in any field who wishes to actively work toward a peaceful and productive work environment. The great employee handbook audiobook by quint studer. Straight a leadership, a book by wall street journal bestselling author quint studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. I was first introduced to his book hardwiring excellence back in 2005 and ive been. It is a book you will turn to again and again for advice, practical skills, and reassurance. The book is structured around five evidencebased classroom learning principlesand 14 tactics.
Taking conversations from difficult to doable studer group. Lynne is the author of several books and many journal articles on topics including taking conversations from difficult to doable, the impact of patient satisfaction on malpractice exposure. Lynne cunningham of the studer group discusses her new book, taking conversations from difficult to doable. Difficult conversations is a howto selfhelp book on negotiating conflict in emotionallyloaded discussions between two people. The book creates awareness on several areas, which when neglected, create distress for many relationships at professional and personal areas. Apr, 2020 on todays episode, rich bluni, studer group speaker, and author of inspired nurse, who has more than 25 years of nursing, risk management, and leadership experience, shares his perspective on the frontline professionals who are committed to a heroic service during a very challenging time. Straight a leadership, a book by wall street journal bestselling author qu. How to discuss what matters most reissue by patton, bruce, stone, douglas, heen, sheila, fisher, roger isbn. Lynne cunningham, mpa, fache, is the author of a new book on the topic. Tough conversations dont have to damage relationships. This article originally appeared on forbes by mark murphy, founder of leadership iq. Taking conversations from difficult to doable audiobook by. Jul 05, 2000 this book helps me to understand why people ask me to write books all too often.
Just as studer group helps organizations we coach to outperform and. Difficult conversations and to practice the skills it introduces key points discuss the key takeaways from the lecture 10 mins personal inventory reflect on a difficult conversation you had recently 15 mins 3 5 practicing skills in pairs, evaluate your performance against the seven steps of an effective conversation. A recipient of the 2010 malcolm baldrige national quality award, studer group implements evidence based leadership systems that help clients attain and sustain outstanding results in more than 700 hospitals and organizations across the us. At some point, you will have to have a difficult conversation at work. Its likely because we dont understand the seriousness of biting the bullet and having the conversation and dont have the skills to have these difficult conversations successfully. How to discuss what matters most paperback nov 2 2010. Quint studers new book is the study guide they need. Apr 06, 2020 cunningham, who is a coach for studer group, built her book around the firms three models for conducting difficult conversations. Taking conversations from difficult to doable with lynne.
Cunningham explains how to engage in unpleasant conversations and how to respond when. Unlike most books on this subject, taking conversations from difficult to doable is short, to the point, and easy to understand. Difficult conversations are necessaryat least if you want people to correct mistakes. On the 90th day, we suggest that leaders ask the same questions and also add two others to their conversation. How to respond when a persons behavior doesnt change after a difficult conversation.
Studer group publishing offers purposedriven books that help healthcare leaders develop the skills they need to improve and sustain results across their organizations. Does this book deliver on its promise of an effective way through sticky situations, whether with your babysitter or your biggest client. In her book taking conversations from difficult to doable lynne explores what happens when we ignore situations that require a tough conversation and how to avoid reaching the tipping point. But they can be less difficult if you just remember one critical rule. Jul 25, 2011 stone, patton, and heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easytobrowse format.
Published on jul 1, 2016 lynne cunningham of the studer group discusses her new book, taking conversations from difficult to doable. Now he spends his time dedicated to healthcare organizations working with their medical staffs and executives to help architect their own journeys to excellence. It is a method i work with in instructing clients how to work with those that they have typically been challenged with. Lynne cunningham, mpa, explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively. The book is based on studer group s work with hundreds of top healthcare organizations. Taking conversations from difficult to doable can help you bite the bullet and say what needs saying. Have you ever dreaded holding a tough but necessary. When we are not speaking, the team is working directly with our clients to develop solutions, deliver results and coach organisations to improve performance and services in. The author has no idea what difficult conversations are.
Have you ever launched into a difficult conversation without being well. Craig served as an integral leader in studer groups baldrige journey. Whether you work in healthcare, are close to someone. Challenging yet necessary conversations webinar slides critical conversations a quick guide to two types of peertopeer critical conversations.
Studer group works with organizations to create a culture of excellence through healthcare coaching and cultural transformation. Jul 01, 2016 lynne cunningham of the studer group discusses her new book, taking conversations from difficult to doable. The 10thanniversary edition of the new york times business bestsellernow updated with answers to ten questions people. Whether youre giving notsopositive feedback to an employee, broaching a sensitive issue with a coworker or even confronting a moody employee, there will come a time when you need to bite the proverbial bullet and just say what needs saying. Deb commenced with studer group australasia in 2008 and is a highly valued member of the team. In results that last, studer teaches leaders in every industry how to apply his tactics and strategies to their own organizations to build a corporate culture that consistently reaches and exceeds its goals. Jul 29, 2019 in her post on the studer groups insights blog, cunningham recommends keeping this phrase in mind. The good news is tough conversations can strengthen relationships and help. With great insight and a storytelling style of writing, lynne provides a clear roadmap to help anyone navigate difficult conversations. Wishing for positive outcomes or for other people to be more reasonable seldom works. How to lead teachers to become great, by janet pilcher and robin largue, helps education leaders create great places for teachers to teach, students to learn, and places for parents to send their children. She joined the studer group when it was formed 20 years ago. Taking conversations from difficult to doable conflict.
Today more than ever, your senior leaders must produce straight a work. Taking conversations from difficult to doable audiobook. The first difficult conversation model is the impact message developed by studer group and my colleague beth keane. She is a frequent speaker on studer group basics and how to measure return on investment with application of studer groups evidencebased leadership sm tools, as well as having tough conversations, generational diversity, and time, meeting and email managerment. The book is based on studer groups work with hundreds of top healthcare organizations. If you want to have difficult conversations talk to people in a different study group next time. Everyday low prices and free delivery on eligible orders. Difficult conversations by douglas stone, bruce patton, sheila. Apr 11, 20 difficult conversations is based on the book difficult conversation and is a methodology of how to engage anyone successfully through a difficult conversation.
Beth has shared this model with audiences across the country and talks about it in her popular spinach in your teeth webinar. Filled with examples from everyday life, difficult conversations will help you on your job, at home, or out of the world. If you liked crucial conversations you will love this book. Finally, the studer group and all the high priced consultants that are trying to fool patients and their families into believing that healthcare institutions are patientcentered when they may not be have a real mission to fullfill. In hardwiring excellence, quint studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a culture of service and operational excellence that drives bottomline results. Difficult conversations, written by douglas stone, bruce patton, and sheila heen, offers constructive tips on how to navigate through those encounters. Cunningham is the author of several books and many journal articles on topics including the impact of patient satisfaction on malpractice exposure, physician involvement in marketing and marketing best practices in a variety of service lines. For more information, tools and tips please refer to kofmans book, conscious business, and his articles. Packed with new research and fresh insights all brought to life with humorous, thoughtprovoking and inspiring stories, this book is a must have for any leader struggling to shore up margins while sustaining an organization thats a. She is a frequent speaker on studer group basics and how to measure return on investment with application of studer group s evidencebased leadership sm tools, as well as having tough conversations, generational diversity, and time, meeting and email managerment. Read difficult conversations how to discuss what matters most by douglas stone available from rakuten kobo. Nov 02, 2010 the 10thanniversary edition of the new york times business bestsellernow updated with answers to ten questions people ask we attempt or avoid difficult conversations every daywhether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.
The great employee handbook is studer s sixth book. Teamwork demonstrates high commitment to making things better for the. Written by lynne cunningham, mpa, fache, this book explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively. In tough conversations, seek to complete, not compete. At studer group, we have three models for difficult conversations which are part of a leaders toolkit. Fache, this book explains why we shy away from these critical conversations and. In her book taking conversations from difficult to doable lynne explores what happens when we ignore situations that require a tough conversation and how to avoid reaching the tipping point where patient safety is threatened. Drag each of your direct reports into a conference room for a oneonone, hand them an officiallooking document, and then start in with. We all want to celebrate the successes and wins for our team or organization, but how do we know when and how we should celebrate. Quint studers new book, results that last, is a mustread for anyone who is serious about. Coach and account leader, federal healthcare at huron studer group. Tools for talking when stakes are high discusses how to handle disagreements and highstakes communication. The toolbox if applied can be game changing for many people. Tips for handling difficult situation an easy to follow chart with strategies to manage difficult.